Yes. There are formal processes available, but it’s important to follow them correctly. This website guides you through each step. See steps →
An MR is the first step in challenging a CMS decision but you cannot just request this until the proper process has been followed ie other departments have reviewed all the information in your request as per the websites 1 - 8 steps. Then an MR asks CMS to review their decision before any appeal. Learn how →
You may be able to take your case further. Following a structured approach helps you prepare properly for the next stage in order to be prepared pripr to an MR request as there is a process to follow, keeping you in control of what stage your at by following this websites steps guodance. Next steps →
Yes, if your dispute is not resolved. A tribunal is independent and reviews your case based on the evidence provided. Read this Homepage link to get started. Prepare here →
Clear, organised evidence is essential. This website shows how to present it in a structured way. See guidance →
Errors can happen, which is why it’s important to review decisions carefully and keep your own records. Learn more →
Timescales can vary depending on the stage and complexity. Following the correct process helps avoid unnecessary delays. See steps →
You can, but it may not always resolve the issue directly. It’s important to follow the formal dispute process as well. Guidance →
Yes, but there are specific processes to follow. This website explains how to approach this correctly. Learn how →
You may need to challenge this using your own records and evidence. A structured approach helps present your case clearly. Start here →
Yes. By following the website steps 1 - 8 which advises on the collection of your information. See how →
Not always. It’s important to actively manage your case and follow the correct steps to challenge decisions. Steps here →
Stay organised, follow a clear process, and present your evidence logically. This website provides a structured approach to help you do that. Follow the steps →
Yes. If you believe CMS has used the wrong information or made an incorrect calculation, you can ask them to review it. You should explain clearly what you believe is wrong and provide any evidence that supports your position. You can use our free CMS calculator to check the calculation first.
If CMS does not accept your explanation or evidence, you should ask them to explain their decision and consider whether you need to take the matter to the next stage. Keep copies of everything you send and receive so you have a clear record of what has happened. Follow the steps →
Yes. If you believe information provided by the other parent is incorrect and CMS has used it when making a decision, you can raise this with CMS. Explain what you believe is incorrect and provide evidence where possible. See the steps →
If you believe CMS has not dealt with your complaint properly, keep a record of what you complained about, when you contacted them and what response you received. The preferred method in order to help yourself is to follow the Websites steps 1 - 8 as there maybe gaps in your own approach to this however repetative it may seem. The steps will take you through a process you will understand where your at, at each stage aswell as the Complaints process as you may uncover new information during your own findings.Follow the process →
Potentially, yes. If you have evidence that was not available or considered when CMS made its decision, explain what the evidence shows and why it is relevant to your case. Whether it can change the decision will depend on the circumstances and the stage your case has reached. See the steps →
Keep a record of when you contacted CMS and what you asked them to deal with. If you do not receive a response, follow up using the appropriate CMS process and keep copies of your correspondence and any evidence you have sent. Follow the steps →
Yes, depending on the circumstances. If there are several decisions you believe are wrong, identify each one clearly and explain what you believe is incorrect rather than treating everything as one general complaint. See the steps →